1. Information We Collect
We may collect information that customers voluntarily provide when requesting support, purchasing a service, communicating with us, or completing an agreement. This can include name, email address, telephone number, company information, service requirements, billing information, and support communications.
2. Payment Information
Payment credentials should be entered directly into the secure payment processor or approved payment interface. Office Tech Care does not ask customers to send full card numbers, CVV codes, PINs, online-banking passwords, or similar credentials through email or the contact form.
3. Service and Transaction Records
We may retain invoices, transaction references, service tickets, appointment information, customer communications, service completion records, electronic-signature records, and related documents for service administration, accounting, security, compliance, and dispute-resolution purposes.
4. How Information Is Used
- To respond to service and support requests.
- To provide, schedule, administer, and document services.
- To communicate about billing, orders, refunds, cancellations, and service status.
- To maintain security, prevent abuse, and investigate suspicious activity.
- To meet legal, accounting, compliance, processor, or dispute-resolution requirements.
5. Sharing
Information may be shared with service providers and business partners when reasonably necessary to operate the website, process payments, deliver communications, provide technology services, maintain security, or comply with legal requirements. We do not represent that every third-party provider has the same privacy practices as Office Tech Care.
6. Cookies and Website Technologies
The website may use cookies, analytics, security tools, and similar technologies to maintain functionality, understand website usage, protect forms, and improve the customer experience.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards appropriate to the information and services involved. No internet transmission or storage system can be guaranteed to be completely secure.
8. Customer Choices and Requests
Customers may contact us regarding questions about information associated with their support request or transaction. Certain records may need to be retained for legal, accounting, security, fraud-prevention, processor, or dispute-resolution reasons.
9. Children
Our services are intended for adults and businesses. We do not knowingly request personal information from children for the purpose of selling technology support services.
10. Contact
Privacy Contact
Office Tech Care / Frank System Inc.
20 Bailey Circle, Dover, Delaware 19901, USA